⚠️ Permanent Action

Delete Your Account

You can permanently delete your Prime Live account and all associated data. This action cannot be undone.

1
Delete via App
Recommended — fastest method
1
Open Prime Live and make sure you're logged in
2
Tap your Profile icon → go to Settings
3
Tap Account → scroll down to Delete Account
4
Read the deletion notice and tap Continue
5
Enter your password to confirm your identity
6
Tap Delete My Account — your account will be permanently deleted
2
Delete via Email Request
Use if you can't access your account
1
Send an email to support@primeliveapp.com
2
Use subject line: "Delete My Account"
3
Include your registered email address and/or Prime Live User ID (e.g. PL_123456)
4
Our support team will verify your identity and process deletion within 5 business days

What Happens to Your Data

🗑️ Permanently Deleted

  • Your profile and account
  • Profile photo and bio
  • All posts and content
  • Chat messages
  • Follower and following lists
  • Notification history
  • Unused Diamonds balance
  • Beans and virtual currency
  • Personal preferences

⚠️ May Be Retained

  • Transaction records (7 years, legal requirement)
  • Content reported for safety review
  • Records of policy violations
  • Anonymised analytics (no personal identifier)
  • Information required by law

⏱️ Deletion Timeline

Immediately
Account deactivated — you are logged out and cannot log in
24–48 hrs
Profile removed from public view and search results
7–14 days
Personal data deleted from active databases
30 days
All remaining personal data purged from backup systems

Frequently Asked Questions

Can I recover my account after deletion?
No. Account deletion is permanent and cannot be reversed. Make sure you want to delete before confirming. If you just want a break, consider logging out instead.
What happens to my unused Diamonds?
Unused Diamonds are forfeited upon account deletion and cannot be refunded, unless required by applicable consumer protection laws in your jurisdiction. Contact support before deleting if you have a significant balance.
What happens to my Beans/pending withdrawal?
Any pending withdrawal requests will be cancelled. If you have earned Beans and wish to withdraw them, please complete the withdrawal before deleting your account.
Will my messages be deleted for other users too?
Messages you sent to others may remain visible to them. Your profile will show as "Deleted User". Chat messages from your account in group rooms will be removed.
Can I use the same email to create a new account?
Yes, after 30 days from the deletion of your old account, you may use the same email address to create a new Prime Live account.
I can't access my account — how do I still delete it?
Send an email to support@primeliveapp.com with your registered email or User ID. Our team will verify your identity through alternative means and process the deletion.