📄 Last Updated: January 1, 2025
Privacy Policy
How Prime Live collects, uses, and protects your personal information.
Summary: We collect the minimum data needed to operate Prime Live. We do not sell your personal data to third parties. You can delete your account and all data at any time. This platform is for users 18 years and older only.
1. 📥 Information We Collect
Information You Provide
- Account information: name, email address, date of birth, gender, country
- Profile information: profile photo, bio, username, unique User ID
- Content you create: live stream video/audio, voice room audio, chat messages, photos you share
- Payment information: transaction records for diamond purchases (payment card details processed by third-party providers; we do not store card numbers)
- Creator earnings information: payout method details (Binance ID, mobile banking number) for withdrawal processing
- Communications: messages you send to support or other users
Information Collected Automatically
- Device information: device type, operating system, unique device identifiers, app version
- Usage data: features used, time spent, interactions, click patterns
- Log data: IP address, access times, crash reports, error logs
- Location: country-level location based on IP address (we do not collect precise GPS location unless you grant permission)
- Camera and microphone: only accessed when you actively use live streaming, video call, or voice room features
- Firebase Cloud Messaging token: for push notifications
Information from Third Parties
- Google Sign-In: name, email address, and profile photo from your Google account if you choose to sign in with Google
- Analytics providers: aggregated usage statistics to improve the app
2. 🔧 How We Use Your Data
We use your information for the following purposes:
- Account creation and authentication — to create and manage your Prime Live account
- Service delivery — to provide live streaming, voice rooms, messaging, video calls, and all app features
- Safety and moderation — to detect and prevent violations of our Community Guidelines, spam, fraud, and illegal activity
- Payments and payouts — to process diamond purchases and creator earnings withdrawals
- Notifications — to send you activity notifications, messages, and important service updates via push notification or email
- Personalisation — to recommend relevant content, hosts, and rooms based on your activity
- Analytics and improvement — to understand how users interact with Prime Live and improve our features
- Legal compliance — to comply with applicable laws, regulations, and legal processes
- Customer support — to respond to your inquiries and resolve issues
Legal basis (GDPR): We process your data based on contract performance (to provide our service), legitimate interests (safety, fraud prevention, improvement), legal obligations, and your consent where required.
3. 🤝 Data Sharing
We do not sell your personal data. We share data only in these limited circumstances:
- Service providers: Firebase (Google) for database, authentication, and notifications; Zegocloud for real-time video and audio streaming; Stripe and local payment processors for payments. These providers process data only on our behalf under strict data processing agreements.
- Other users: Your public profile information (username, photo, country, follower count) is visible to other users. Your live streams and voice room activity are visible to participants.
- Legal requirements: We may disclose information when required by law, court order, or to protect the rights and safety of our users and the public.
- Business transfers: If Prime Live is acquired or merged, your data may be transferred to the new entity, subject to the same privacy protections.
Third-Party SDKs in Our App
- Firebase (Google): Authentication, database, storage, crash reporting, push notifications
- Zegocloud: Real-time video, audio, and live streaming infrastructure
- Glide: Image loading (no data collection)
4. 🗓️ Data Retention
We retain your data for as long as your account is active or as needed to provide services. Specific retention periods:
- Account data: Retained until you delete your account
- Chat messages: Retained for 90 days, then automatically deleted
- Live stream recordings: Not stored by default. Clips shared by users are retained until deleted
- Transaction records: Retained for 7 years as required by financial regulations
- Log and analytics data: Retained for 12 months
- Deleted account data: Removed within 30 days of account deletion request, except where legally required to retain
5. ⚖️ Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data and account
- Portability: Request your data in a structured, machine-readable format
- Objection: Object to processing based on legitimate interests
- Restriction: Request restriction of processing in certain circumstances
- Withdrawal of consent: Withdraw consent where processing is based on consent
To exercise any of these rights, contact us at privacy@primeliveapp.com. We will respond within 30 days.
EU/EEA users (GDPR): You have the right to lodge a complaint with your local data protection authority.
California users (CCPA): You have the right to know, delete, and opt-out of the sale of personal information. We do not sell personal information.
6. 🗑️ Account Deletion
You can delete your Prime Live account and all associated data at any time. Here's how:
- Open Prime Live app → Settings → Account → Delete Account
- Confirm deletion by entering your password
- Your account will be permanently deleted within 30 days
Alternatively, you can request account deletion by:
What gets deleted: Profile, posts, messages, follower data, and all personal information.
What may be retained: Transaction records (legally required), content reported for safety review, and anonymised analytics data.
7. 🧒 Children's Privacy
Prime Live is strictly intended for users 18 years of age and older. We do not knowingly collect personal information from anyone under 18.
If we become aware that a user is under 18, we will immediately:
- Suspend the account pending verification
- Delete all associated personal data
- Permanently ban the account if the user is confirmed to be under 18
If you believe a minor has created an account, please report it immediately to safety@primeliveapp.com.
We comply fully with Google Play's Child Safety Standards policy and have zero tolerance for any content involving minors.
8. 🔒 Security
We implement industry-standard security measures to protect your data:
- All data transmitted between the app and our servers is encrypted using TLS/SSL
- Passwords are hashed using bcrypt — we never store plain text passwords
- Firebase security rules restrict data access to authorised users only
- Regular security reviews and vulnerability assessments
- Access to user data by our team is strictly limited and logged
- Payment processing handled by PCI DSS compliant providers
While we take security seriously, no system is 100% secure. In the event of a data breach, we will notify affected users and relevant authorities as required by law.
9. 🍪 Cookies & Tracking
Our website (primeliveapp.com) uses cookies to improve your experience. Our mobile app uses similar technologies (local storage, device identifiers) to:
- Keep you logged in
- Remember your preferences
- Analyse app usage patterns
- Deliver relevant notifications
For full details, see our Cookie Policy. You can manage cookie preferences from your browser settings or our cookie consent banner.
10. 🔌 Third-Party SDKs & Data
The Prime Live app integrates third-party SDKs that may independently collect data. Key SDKs and their privacy policies:
We have reviewed these SDKs and our Data Safety Form on Google Play accurately reflects their data collection practices.
11. 🌍 International Data Transfers
Prime Live is a global platform. Your data may be transferred to and processed in countries other than your own, including countries where data protection laws may differ.
We ensure appropriate safeguards are in place for such transfers, including:
- Standard Contractual Clauses (SCCs) for transfers from the EU/EEA
- Data processing agreements with all our service providers
- Ensuring our providers maintain adequate security standards
12. 📞 Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
We may update this Privacy Policy from time to time. We will notify you of significant changes via the app or email. Continued use of Prime Live after changes constitutes acceptance of the updated policy.