✅ We're here to help

Contact Us

Get help with your account, report a problem, or share feedback. Our support team is ready to assist.

📧
General Support
Account issues, payments, technical problems, and general questions.
support@primeliveapp.com
Response within 48 hours
🔒
Privacy & Data
Data access requests, deletion requests, GDPR/CCPA inquiries, and privacy concerns.
privacy@primeliveapp.com
Response within 30 days
🚨
Safety & Abuse
Report harmful content, child safety concerns, or serious policy violations. Urgent reports reviewed quickly.
safety@primeliveapp.com
Urgent reports reviewed ASAP

What Can We Help With?

👤
Account Issues
Can't log in, account locked, password reset
›
💳
Payments & Diamonds
Purchase problems, refunds, missing Diamonds
›
💰
Creator Withdrawals
Payout issues, Beans, withdrawal requests
›
🔧
Technical Issues
App crashes, bugs, streaming problems
›
⚖️
Ban Appeal
Appeal a suspension or permanent ban decision
›
🗑️
Delete My Account
Permanently delete your account and data
›
🚨
Report Abuse
Report a user, content, or safety concern
›
💡
Feedback & Suggestions
Share ideas or feedback about Prime Live
›

⏱️ Response Times

  • General support: within 48 hours
  • Payment issues: within 24 hours
  • Safety reports: priority review
  • Privacy requests: within 30 days
  • Ban appeals: within 5 business days

📋 Before Contacting

  • Include your registered email or User ID
  • Describe the issue clearly
  • Attach screenshots if relevant
  • Mention your device and app version
  • Check our Community Guidelines for policy questions

📬 All Contact Emails

🌐 Company: Prime Live
🔗 Website: www.primeliveapp.com
📧 Support: support@primeliveapp.com

For legal notices, please send to support@primeliveapp.com with subject "Legal Notice". We will respond within the timeframe required by applicable law.