Terms of Service

1. ✅ Acceptance of Terms

By downloading, installing, or using the Prime Live application or website (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

These Terms constitute a legally binding agreement between you and Prime Live. We may update these Terms from time to time. Continued use of the Service after changes constitutes acceptance of the updated Terms. We will notify you of material changes via the app or email.

2. 🔞 Eligibility — 18+ Only

You may not use Prime Live if you are under 18 years of age. We reserve the right to terminate any account we believe belongs to a user under 18 without notice. If you become aware that a minor is using Prime Live, please report it to safety@primeliveapp.com.

By using the Service, you also represent and warrant that:

• You have the legal capacity to enter into these Terms
• You are not prohibited from using the Service under applicable laws
• You will provide accurate information when creating your account

3. 👤 Your Account

Account Creation

You must create an account to use most features of Prime Live. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

• Provide accurate, complete, and current information during registration
• Keep your password secure and do not share it with others
• Notify us immediately at support@primeliveapp.com if you suspect unauthorised access
• You may only create one account per person

Account Responsibility

You are fully responsible for all content posted and activity conducted through your account. Prime Live is not liable for any loss or damage arising from your failure to maintain account security.

4. ✅ Acceptable Use

When using Prime Live, you agree to:

• Comply with all applicable local, national, and international laws and regulations
• Treat other users with respect and dignity
• Use the Service only for its intended social and entertainment purposes
• Report content or behaviour that violates these Terms
• Maintain the authenticity of your identity and not impersonate others
• Comply with our Community Guidelines at all times

5. 🚫 Prohibited Content & Behaviour

The following are strictly prohibited on Prime Live:

Safety Violations

• Any content involving minors in a sexual, exploitative, or inappropriate context (zero tolerance — reported to authorities)
• Content that promotes or facilitates violence, self-harm, or suicide
• Harassment, bullying, stalking, or threatening any user
• Sharing another person's private information without consent (doxxing)

Content Violations

• Nudity or sexually explicit content
• Hate speech based on race, ethnicity, religion, gender, sexual orientation, or disability
• Graphic violence, gore, or disturbing content
• Misinformation that could cause real-world harm
• Spam, scams, or deceptive content

Platform Abuse

• Creating multiple accounts to evade bans
• Attempting to hack, reverse-engineer, or compromise the Service
• Using bots, scrapers, or automated tools without permission
• Manipulating or gaming the virtual currency or gift system
• Soliciting or facilitating real-money transactions outside the app's official systems

6. 💎 Virtual Currency & Payments

Diamonds

Diamonds are the in-app purchase currency used to buy virtual gifts for creators. Diamonds are purchased with real money and have no cash value outside of the Prime Live platform.

• Diamonds are non-refundable once purchased, except as required by applicable law
• Diamonds are non-transferable and cannot be sold or traded
• Unused Diamonds are forfeited upon account termination
• We reserve the right to modify Diamond pricing and packages at any time

Purchases & Billing

All in-app purchases are processed through Google Play Billing. By making a purchase, you agree to Google Play's Terms of Service in addition to ours. For refunds, contact Google Play support or reach out to us at support@primeliveapp.com.

7. 💰 Creator Earnings

Prime Live allows eligible creators to receive virtual gifts from viewers, which convert to Beans that can be exchanged for real currency.

• Creators receive 60% of the value of gifts received
• Beans have no guaranteed cash value and are subject to our conversion rates
• Withdrawals require identity verification and compliance with our payout policies
• We reserve the right to withhold payouts if fraud, policy violations, or chargebacks are detected
• Creators are solely responsible for declaring and paying applicable taxes on earnings
• Minimum withdrawal amounts and processing times apply — see the app for current details

8. ©️ Intellectual Property

Prime Live's IP

The Prime Live name, logo, app design, and all related technology are owned by Prime Live and protected by intellectual property laws. You may not copy, modify, or distribute them without permission.

Your Content

You retain ownership of content you create on Prime Live. By posting content, you grant Prime Live a worldwide, royalty-free, non-exclusive licence to use, display, reproduce, and distribute your content solely for the purpose of operating and improving the Service.

You represent and warrant that you own or have the rights to all content you post, and that your content does not infringe any third-party intellectual property rights.

9. 🚪 Termination

By You

You may delete your account at any time through the app (Settings → Account → Delete Account) or by contacting support@primeliveapp.com. See our Account Deletion page for full details.

By Us

We may suspend or permanently terminate your account if you:

• Violate these Terms or our Community Guidelines
• Engage in fraudulent or illegal activity
• Are under 18 years of age
• Repeatedly post prohibited content

In cases of serious violations (e.g., child safety, fraud), we may terminate without notice. For other violations, we will generally provide a warning or temporary suspension first.

Appeals

If you believe your account was terminated in error, you may appeal by contacting support@primeliveapp.com within 30 days of termination.

10. ⚠️ Disclaimers

Prime Live is provided "as is" without warranties of any kind, either express or implied. We do not warrant that:

• The Service will be uninterrupted, error-free, or completely secure
• Any content on the platform is accurate, complete, or appropriate
• The Service will meet your specific requirements

Prime Live is not responsible for user-generated content posted on the platform. We are not responsible for the actions of other users.

11. 🛡️ Limitation of Liability

To the maximum extent permitted by applicable law, Prime Live and its affiliates, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of data, revenue, or profits
• Unauthorised access to your account
• Content posted by other users
• Service interruptions or technical issues

Our total liability shall not exceed the greater of (a) the amount you paid us in the 12 months preceding the claim, or (b) USD $100.

12. ⚖️ Governing Law & Disputes

These Terms are governed by and construed in accordance with applicable laws. Any disputes arising under these Terms will be resolved through good-faith negotiation first. If disputes cannot be resolved amicably, they shall be submitted to binding arbitration.

Nothing in these Terms limits your rights as a consumer under applicable consumer protection laws in your jurisdiction.

Contact for Disputes

Before initiating any formal proceeding, please contact us at legal@primeliveapp.com to allow us the opportunity to resolve the issue.